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Integrity - use of values or principles to guide action in the situation at hand.

Below are links and discussion related to the values of freedom, hope, trust, privacy, responsibility, safety, and well-being, within business and government situations arising in the areas of security, privacy, technology, corporate governance, sustainability, and CSR.

Ontario law clamps down on phone, Internet contracts, 24.5.05

Ottawa Business Journal

Ontario's Consumer Protection Act could catch some businesses off-guard and have them scrambling to update IT systems to meet legislative requirements, according to lawyers in the know.

The act will become law on July 30 and is designed to provide consumers an extra layer of protection for phone and Internet purchases. It will cover any consumer contract over $50 and sellers must provide consumers the opportunity to accept or decline the contract and correct any errors before agreeing to it. If a seller fails to meet its obligations, consumers automatically have the right to cancel the contract within a 30-day period and be reimbursed fully. Consumer complaints against a company will be available as a public record for a minimum of 21 months.

The act could affect any firm that conducts Internet- or phone-based business with Ontarians and for some companies it will mean changes to call centre scripts and shopping cart procedures at online checkouts.

[Ministry webcast: Consumer Protection for the 21st Century]


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"We shall need compromises in the days ahead, to be sure. But these will be, or should be, compromises of issues, not principles. We can compromise our political positions, but not ourselves. We can resolve the clash of interests without conceding our ideals. And even the necessity for the right kind of compromise does not eliminate the need for those idealists and reformers who keep our compromises moving ahead, who prevent all political situations from meeting the description supplied by Shaw: "smirched with compromise, rotted with opportunism, mildewed by expedience, stretched out of shape with wirepulling and putrefied with permeation.
Compromise need not mean cowardice. .."

John Fitzgerald Kennedy, "Profiles in Courage"


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